Collection of your Personal Information
Castellum Suites collects different information about you at different times. There are 4 broad categories of information that we collect from you:
- Information we require to supply our services.
When you first sign up or contract with Castellum Suites for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts, credit card details (if you are paying online). We may also ask for your age and gender.
We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
- Non personally identifying information.
In addition to the information you specifically provide above, Castellum Suites operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
We also use ‘cookies’. Cookies are pieces of information that a web site can transfer to an individual’s computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID’s. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
- Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Castellum Suites’s products and services.
- Personal information stored on a web site hosted by Castellum Suites.
Castellum Suites will have personal information stored on our servers due to the fact that we host web sites of other organisations. Any information that is submitted to or collected by these organisations will be physically located on a Castellum Suites server. This information, whether voluntarily provided or not, will not be used or released by Castellum Suites in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
Use of your Personal Information
We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with: technical support, billing and credit control, sales support, product upgrades and information.
When you contract with Castellum Suites for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. If you consent to receipt of promotional material, we will use your personal information to provide you with promotional material. You may stop the delivery or “opt out” of future promotional email from Castellum Suites by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
We may use your personal information to:
- contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.
- identify the source of new customers to Castellum Suites;
- monitor and address complaints, other feedback, and to resolve disputes;
- in the case of credit cards, to bill you for services;
- in the case of ABNs, to verify your identity;
- in the case of our partners who are IT professionals, to ascertain your areas of specialty and to refer prospective customers to you
- maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within 12 months after having terminated your account;
- monitor your compliance with our Acceptable Use Policy and other terms and conditions of supply;
- comply with our reporting and other obligations to third party licensors (such as reporting to software suppliers the number and identity of software licenses we have issued as part of our products).
We will treat all information we collect from you as strictly confidential. Castellum Suites does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Castellum Suites including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
We will disclose your personal information, without notice or your consent, only:
- if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
- to protect and defend the rights or property of Castellum Suites;
- if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
- to contractors providing licensed collections services, credit card payment processing and CRM services, who comply with our privacy and security policies;
- if we sell our business or part of it; and
- in extreme circumstances, to protect the personal safety of users of Castellum Suites’s services, its web site, our staff or the public.
Security of your Personal Information
Castellum Suites has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via our web sites, or another service provided by Castellum Suites. This information is public and immediately available to anyone who has access to such a site; it is not private. Castellum Suites urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
If you collect personal information which you keep on servers provided by Castellum Suites as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.
Accessing Your Personal Information
From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through our website. In order to amend any of your personal information, you will be required to give your user name and password.
If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
Children’s Privacy
Castellum Suites does not knowingly collect, use or market any information to children. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet, which can be found in our Acceptable Use Policy.
Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on info@castellum.gr. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
Environmental Fee
(Climate Crisis Resilience Fee)
As of January 1, 2024, all hotels in Greece are required to implement a new environmental fee defined as the Climate Crisis Resilience Fee. This fee was established under Article 30 of Law 5073/2023 and replaces the previous Accommodation Tax.
The fee is to be paid by guests staying in hotels, furnished rooms/apartments (rooms to let), and short-term rentals. Accommodations are responsible for collecting this fee from guests and remitting it directly to the tax authorities.
The Climate Crisis Resilience Fee is charged per room, per night and must be collected from hotel guests upon check-out. The specific amount of the fee varies based on the hotel’s category and the period of the stay, as detailed below:
| Hotel Category | March through October | November through February |
| 1* | 1,50 Euros | 0,50 Euros |
| 2** | 1,50 Euros | 0,50 Euros |
| 3*** | 3,00 Euros | 1,50 Euros |
| 4**** | 7,00 Euros | 3,00 Euros |
| 5***** | 10,00 Euros | 4,00 Euros |
The amount you’ll pay is based on the official rating of the accommodation you have booked, according to the local Tourist Board classification. Our own accommodation rating will give you a good indication of the standard of the accommodation and is usually similar to the official rating, but there’s sometimes small differences between ratings. By using our own rating, you’ll be able to work out an approximate amount to pay.
When and how to pay:
You’ll be asked to pay the tax when you check-in at your accommodation, this can be paid by cash or card
Why do I have to pay:
The tax is something new and specifically aimed at tourists. It’s a cost beyond our control and the suppliers of the accommodation. It’s a Government imposed tax that has to be paid when you stay in accommodation in Greece. Whilst our brochure and website holiday information does mention the possibility of local taxes like this, we understand this cost is something you probably weren’t expecting to pay and are sorry the Government has decided to bring this in so quickly.
If or when we receive any further information from the Government of Greece we’ll publish details on this page.
